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7 Questions And Answers To Buying Leather Furniture Online

7 questions and answers about buying furniture online

7 Questions And Answers To Buying Leather Furniture Online 

Buying a T-Shirt online is MUCH different than purchasing a large expensive item such as a leather couch. 

We totally understand and totally get your apprehension. We would be a little concerned as well if we were in your shoes, which is why we are writing this to you today.

You’ve got questions and we’ve got answers. We’ve taken a look at some questions that may be on your mind that you want some answers to.

Let’s get started, shall we?

Question #1: It’s Easy To Put Up A Website So How Do I Know You Are Legitimate?

That’s a very good question, and yes it is easy to put up a website. While we can’t really speak to the other online furniture companies out there, what we can share is our own information. Here are two important pieces of information we’d like you to know about us.

  • Wellington’s Fine Leather Furniture opened our showroom in Boone, North Carolina in 1982 (Yes, we have been around for over 30 years)
  • We joined the Better Business Bureau in 1997 and our current rating is an A+

As you can see, we have been in business for quite some time.

Our website helps to cut and defray the costs, and in turn passes on those cost savings to you our valued customers.

We have an excellent rating with the Better Business Bureau and can promise you that our customer service is second to none in our industry.

Question #2: Couches And Furniture In General Are Large Items. How Long Will It Take To Get To My Location?

This really depends on where you are located. The majority of our furniture will ship out from North Carolina. If there is something that you have ordered that we have in stock or is on clearance, or otherwise marked as a special item, then it’s ready to go.

When it comes to items that don’t need to be built and ones that we have sitting here, you can rest easy knowing that it will be ready to be shipped to you as soon as possible, usually within 24 hours.

If you are east of the Mississippi, then you can expect to receive your items anywhere up to two weeks. If you live west of the Mississippi, then you can expect your items anywhere up to three weeks.

Also, keep in mind that if you are ordering a custom made piece, then it will take anywhere up to 8 weeks regardless of where you live in the U.S.

Question #3: What Are My Delivery Options?

We deliver outside of the US, and offer free delivery on minimum purchases in the lower 48 states.

When we deliver your items you will be given the option of curbside delivery, which is our normal delivery practices, which will come with no extra costs. 

This service will unload your order into your garage or carport for you to do an inspection.

After the inspection is done, you will be responsible for moving the item into your home.

If you would like an upgrade to our White Glove Delivery Service, then the small additional fee is $149 which covers your entire order.

This service includes free curbside delivery and moving the item into your room of choice, either on the ground floor or to another level. We also remove all of the additional debris that will come with the unpacking of your item.

Regardless of the delivery option you choose, we will have your item fully insured.

Question #4: Besides The Cost Of My Items, What Else Will You Be Charging Me?

With a minimum purchase of USD $999, you are eligible for free delivery in the lower 48 states. If you would like even more with our normal delivery service, you can opt for our white glove delivery service for an additional $149. This service comes with the many benefits mentioned in the previous question and answer.

Please keep in mind that if you live outside of the US there are extra fees. While we do deliver worldwide, you need to keep in mind the taxes and duties that will be assessed in your country of destination.

Question #5: What Kind Of Guarantee Do I Have?

We understand the hesitancy that comes not only from making a big purchase like this, but making one online.

What we want you to know is that your product is covered once it leaves the facility so if it arrives in less than perfect condition, then please know that we will take care of it immediately at no additional cost to you. All of our furniture products are insured 100% from our door to yours.

We also would like to let you know that all of the manufacturers that are represented by us come with full warranties. If there are manufacturer related defects or concerns they will take care of it for you. Each warranty is specific to the manufacturer so these questions and issues would be taken back directly to them. Wellington’s will do all the arranging and scheduling.

Our customer service is highly rated and we offer you multiple ways to get in touch with our representatives throughout the week, should you have a concern with your purchase from us. We even provide our cell phone numbers for your convenience if your order is delivered after business hours.

Question #6: What Financing Options Do I Have?

We understand that the items can be a bit higher in cost, but we want you to know that we have some of the more affordable prices out there, as we are giving you a really large discount on some fine leather furniture here at Wellington’s.

We would also like to do our best to help you with the costs, so what we can offer is 6 months of no interest financing, however you will need to process this through PayPal. This is a great option if you are looking to get some of our items, but still would like some type of financing.

Also keep in mind that with items in stock you will have to pay in full before shipping if you do not use the 6 months no interest option, but with custom orders we will only require half of the payment up front and the other half prior to shipping.

Lastly, to make it even more beneficial to our customers, we would like you to know that we always have unpublished savings that can be had from our different manufacturers.

Since these are unpublished though, you will need to call in to our sales department to get more information. You can do so by calling 1-800-262-1049.

Question #7: Why Should I Buy From You?

Well, we’d like to say that we are the very best when it comes to fine leather furniture and purchasing fine leather furniture online, but we’d rather tell you a little more about us.

As we mentioned earlier we have been in business for over 30 years, which means that you are working with a company who not only knows how to create the high quality furniture you are looking for, but has been around to give you peace of mind knowing that we are not a fly-by-night operation.

We also have a long standing, highly rated reputation with the Better Business Bureau, which lets you know what our customers think of our business. Or check out our customer reviews on Google and Houzz.

We can offer you financing options, discounts, as well as full manufacturer warranties on all of your purchases so you can shop with confidence knowing that your items are backed and covered.

We literally have thousands of happy customers, we offer customer service availability 10 hours a day 5 days a week and provide you with a no hassle buying experience.

Closing Thoughts And Last Minute Advice

Regardless of who you decide to shop with, we hope that we were able to put your mind at ease should you choose to shop with us.

We’d like to offer you a few more bits of advice if we could, as you decide upon who you would like to make a purchase from.

Do Your Homework – Make sure that you check out the company, their reputation and standing before making a purchase. You can read through testimonials, check on their track record and see if there have been any complaints made about them.

Be Realistic About Your Budget – If you know what your budget is, it will make the shopping experience much easier and much more enjoyable. Take a look at how much you realistically can spend and plan accordingly.

Measure Correctly – Sounds silly, but it’s so important. You need to ensure that the area you plan on placing your new piece of furniture will actually be able to accommodate it. Imagine trying to fit an 8 foot long couch in a room that can only accommodate 6 feet? Take the time to measure properly so you can have the best buying experience possible.

If you are looking for a new piece of furniture for your home or office, and have any further questions please don’t hesitate to contact us.


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