July 1, 2015

Frequently Asked Questions About Wellington’s Fine Leather Furniture

Q: How long has Wellington’s been in business?

A: Wellington’s Furniture, Inc. opened their leather furniture showroom in Boone, North Carolina in July of 1982. We are a family business of all women.

Q: Are you a member of the Better Business Bureau and how long?

A: Yes, Wellington’s joined the Better Business Bureau in May of 1997 and our rating has remained A+.

Q: Do you offer financing?

A: Yes, we do offer 6 months no interest financing through Pay Pal.

Q: Do you offer discount coupons?

A: We always have unpublished savings available through our many furniture manufacturers. In order to use these savings you must phone our sales department to inquire at 1-800-262-1049.

Q: What if I find a lower price on the same item?

A: Wellington’s sells not only our own products but all the top leather furniture brands. We are confident about the margins we set fourth for our discount pricing. However in the unlikely event that you would find a lower price on the exact same product, item number and leather or upholstery cover within 5 days of placing your order Wellington’s will be glad to match any competitors price. Please copy and paste the (URL) and send it to your sales consultant for review.

Q: How long will it take for me to receive my new leather furniture?

A: It is dependent on your location. Most all of our fine leather furniture ships from North Carolina. If you have selected an in stock, clearance item or special purchase item, these are ready to ship and typically deliver within three weeks for customers located east of the Mississippi and those customers west of the Mississippi can add one to two weeks to this estimate. Most custom orders take six to eight weeks total for manufacturing and delivery on the east coast and eight to ten weeks on the west coast.

Q: How will my furniture arrive?

A: Wellington’s uses full service delivery companies to make all of our deliveries. Your order will arrive by truck or tractor trailer depending on your location. All of our furniture deliveries are fully insured from our door to your door so no worries about problems, we take TLC with your shipment. In the unlikely event something goes wrong, our insurance will cover everything. All of our delivers are set up in advance around your schedule and other deliveries. We also make deliveries before and after business hours for those who don’t want to miss work. We are as flexible as we can be to make your delivery a smooth one.

Q: Can I tour your leather furniture factory?

A: Yes, in some cases we can arrange a tour of our furniture factories. We can arrange a tour of many of the furniture factories that we represent.

Q: Do you ship outside the United States?

A: Yes, Wellington’s ships leather furniture all over the world and weekly shipments into Canada. If you are a non USA resident you will be responsible for taxes and duties into your country of destination.

Q: I see you sell the manufacturer I am looking for but I do not see the product I am looking for in your online catalog, can you still get it for me?

A: Yes, we can get anything produced by the manufacturers we represent. We do not show each and every item from every manufacturer we represent so if we list the manufacturers name on our home page then yes, we can get you any item within their product line.

Q: What is the difference between curbside delivery which is free and the white glove delivery?

A: The free curbside delivery is when we unload your order into your carport or garage for your inspection. The in home white glove delivery includes the uncarting of your order caring it into your home and placed it in the room of your choice either on the ground floor or an upper story. We also remove all debris with this service. Your order is fully insured from door to door with curbside and door to the inside of your home with the white glove.

Q: Do you offer additional discounts to the trade or designers?

A: Absolutely, but you will need to provide us with proper documentation or credentials. Please phone us at 1-800-262-1049 for specific details.

Q: Can I get leather swatches or wood samples to view before I place my order?

A: Yes, of course you can, please phone our swatch department at 1-800-262-1049 or use our online form to request samples.

Q: What Credit cards do you accept?

A: Wellington’s accepts Mastcard, Visa, and Discover and American Express (a surcharge is added when using and American Express Card). We gladly also accept PayPal or Personal Checks.

Q: I understand my delivery is free what about taxes?

A: We only collect sales tax in the state of South Carolina.

Q: How much money down do you need to start my order?

A: We require half of the total cost of your order to begin production on custom pieces with the balance due just prior to shipping. We require payment in full for all in stock, clearance furniture and special deals.

If the credit card is charged for the initial deposit, we will request that you send a check for the balance due unless other arrangements are made at the time of ordering.

Q: Do you share or sell your mailing lists?

A: We do not sell any of your personal information. It is kept in house and we do not sell, lease or make available any customers information to any outside sources.

Q: Is Wellington’s part of a larger company?

A: No, we have been a family owned and operated company managed by women since we began selling leather furniture in July of 1982. The name Wellington's actually comes from the middle name of our president's father, his name was Edward Wellington . Our all women staff includes mostly family members that have all been here for over 10 years each. We love what we do and it shows!

Q: Does your furniture come with a warranty?

A: All manufacturers represented by Wellington’s come with full manufacturer warranties. Each is specific to the manufacturers products you purchase. We are here to help you now and down the road. Our customer service is rated #1.

Q: What type of leather do you sell?

A: Wellington’s fine leather furniture lives up to its name; our leather furniture is upholstered with only premium top grain cowhide leathers from around the world in your choice of color and finish.

Q: Will outside catalysts harm my leather?

A: Hair oil, hair gels, body lotions, and some medications can have a chemical reaction to leather that can cause staining, fading, discolorations, and color changes, which are not covered under any warranty.

Q: Why should I buy my Leather Furniture from Wellington’s?

A: Price is always a consideration when buying anything and we offer the lowest pricing possible to still keep the lights on. Credibility and trust are just as important. The internet is a large dark place you need to feel a sense of trust and for this reason shopping at Wellington’s makes the most sense for spending hundreds or even thousands of dollars. We have decades of satisfied customers and a flawless record with the BBB. We know that you will be shopping around to make sure you are getting the right style and a good deal but I just know you will be back to buy. Wellington’s fine leather furniture is a proven winner in the furniture industry and we look forward to working with you in the future. You can trust us to fill your home with special furniture that is a direct reflection of your style. Save money while creating your ultimate sanctuary.

What you can expect:

~ A No Hassle furniture buying experience that will save you valuable time.

~ Furniture savings up to 50% buying North Carolina direct furniture.

~ Durable, comfortable and finely crafted furniture.

~ Full manufacturer's warranty on all purchases… Shop with confidence.

~ The largest selection of styles and colors of leather furniture online or anywhere.

~ Free design help and always individual customer service.

~ A personal shopper.

~ Free nationwide delivery to your home or office.

~ Free leather and wood samples to choose the perfect color for your home.

~ Live chat and live customer service 9 hours a day 5 days per week.

~ Most of our leather furniture is made in the U.S.A. unless otherwise noted. Keep America working!